Root Cause

• Incomplete account setup: The bank account has not been fully configured to support the required transaction types.

• Incorrect account hierarchy configuration: The account is linked under an incorrect hierarchy or parent-child relationship within the payment system.

• Missing account permissions: The necessary permissions or roles required for processing transactions are not assigned to the account.

• Gateway or Chargebee system misconfiguration: The payment gateway or merchant configuration in Chargebee has incomplete or incorrect hierarchy settings impacting transaction processing.

Troubleshooting and Solutions

• Review and correct the account hierarchy configuration in the payment gateway or merchant system.

• Ensure all necessary permissions and roles are properly assigned to the account.

• Retry the transaction only after confirming that the account setup is complete and correctly configured.

• If the issue persists, reach out to the payment gateway & Chargebee support team for further investigation and resolution.