We cannot process the transaction because the card has been revoked, typically due to being reported lost, stolen, or involved in fraudulent activity. Please ask the customer to contact their card issuer to resolve this issue.
Recommended Customer Message
Your card has been revoked, usually due to being reported lost, stolen, or involved in fraudulent activity. Please contact your card issuer's customer service immediately for further assistance.
Root Cause
Card reported lost or stolen: The cardholder reported the card as lost or stolen, and the issuer revoked it to prevent unauthorized transactions.
Fraud-related revocation: The card was revoked by the issuer due to detected or suspected fraudulent activity.
Security policy enforcement: The issuer revoked the card as part of their security protocols to protect the cardholder’s account.
Replacement issued: A new card has been issued, and the old card was revoked as part of the replacement process.
Troubleshooting and Solutions
Advise the customer to contact their card issuer immediately to resolve the issue.
Recommend using an alternative active payment card to complete the transaction.
Confirm with the customer if they have received a replacement card and ask them to update their payment details accordingly.
Ensure that deactivated or revoked cards are removed from saved payment methods to prevent further failed attempts.
Clearly communicate the reason for transaction failure to help the customer take corrective actions quickly.