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gateway

gateway.technical.acquirer_issue

The transaction failed due to an error on the acquirer's end. Please advise the customer to retry the transaction or contact their bank or card issuer if the issue persists. You may also want to check the acquirer's status or reach out to their support team for more information.

Recommended Customer Message

Your transaction could not be processed due to an issue with the payment provider. Please try again later or contact your bank or card issuer for assistance.

Root Cause

  • Technical failure at the acquirer's end: The payment processor responsible for handling the transaction encountered a system error.

  • Acquirer network connectivity issues: Communication between the payment gateway and the acquiring bank was disrupted.

  • High transaction load or maintenance at acquirer: The acquirer's systems may be experiencing heavy traffic or undergoing maintenance.

  • Acquirer service limitations: The acquirer may not fully support the transaction type or payment method at the time of processing.

Troubleshooting and Solutions

  • Ask the customer to retry the transaction after some time.

  • Recommend using a different payment method if the issue persists.

  • Monitor Chargebee's or the gateway's status page or official communications for outage or maintenance notifications.

  • If the issue occurs frequently, contact support@chargebee.com for detailed insights and resolution timelines.