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gateway

gateway.technical.invalid_transaction

We encountered an issue processing your transaction, possibly due to a problem with the customer’s card or a temporary issue at their bank. Please advise the customer to retry the transaction. If the decline continues, kindly request a different card or payment method.

Recommended Customer Message

There may be an issue with your card or a temporary problem at your card-issuing bank. Please try the transaction again. If the decline persists, please use a different card or payment method.

Root Cause

  • Invalid or unsupported transaction type: The transaction attempted is not supported by the payment gateway or the card network.

  • Card issuer temporarily unavailable: The bank's systems may be experiencing downtime or unable to authorize the transaction at the moment.

  • Card issues or restrictions: The customer's card may be blocked, expired, or not authorized for the attempted transaction type (e.g., international transactions).

Troubleshooting and Solutions

  • Advise the customer to contact their bank for clarification and to ensure their card is properly configured for the type of purchase.

  • Suggest using an alternative payment method if the issue persists.

  • Ensure that all required transaction parameters are correctly provided in the API or payment request.

  • If the problem continues, contact the payment gateway support team to investigate any potential configuration or compatibility issues.