Root Cause

• Payment processor network is unavailable: The processor is experiencing downtime, preventing transactions from being processed.

• Feature or service temporarily disabled: The processor is currently unable to provide a specific capability required for the transaction.

• Processor undergoing maintenance: Scheduled or unplanned maintenance activities are affecting transaction processing.

• High transaction load or system failures: Overload or infrastructure issues at the processor have temporarily disabled certain services.

Troubleshooting and Solutions

• Inform the customer about the temporary unavailability and ask them to retry the transaction later.

• Recommend using an alternative payment method if the transaction is time-sensitive.

• Monitor the payment gateway/process status pages or official communication channels for updates on issue resolution.

• Contact the payment gateway support team if the issue persists or occurs frequently.

• Setup a backup gateway in Chargebee with a different provider to use it as a backup in such instances.