Root Cause

• Network-level failure in card systems: The transaction could not be processed due to issues within the payment processor's network.

• Connectivity disruption between processors: Communication issues between different financial networks caused the transaction to fail.

• High network load or outages: The payment processor's network experienced a temporary overload or downtime.

• Technical faults in intermediary systems: Failures in switching systems or routing layers impacted transaction processing.

Troubleshooting and Solutions

• Advise the customer to retry the transaction after some time, allowing network issues to be resolved.

• Recommend using an alternate payment method if the issue persists or the transaction is urgent.

• Monitor Chargebee or the gateway's status page for updates on service restoration.

• If these issues are frequent, contact the payment gateway's support team to investigate the recurring network problems.