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gateway

gateway.technical.timeout

There was a technical timeout issue with the gateway while processing the transaction. Please verify your network connection and try again. If the issue persists, contact your payment gateway provider for assistance.

Recommended Customer Message

There was a timeout while processing your payment. Please ensure your connection is stable and try again. If you still need help, reach out to your payment provider.

Root Cause

  • Transaction processing exceeded time limits: The gateway or downstream system did not respond within the expected timeframe, resulting in a timeout.

  • Network latency or instability: Poor network connectivity caused delays in communication between the gateway and underlying systems or the gateway and Chargebee

  • High server load on gateway: The payment gateway experienced heavy traffic, delaying transaction responses.

  • Unoptimized request handling: Large or complex requests took too long to process, leading to timeouts.

Troubleshooting and Solutions

  • Ask the customer to retry the payment after a short wait.

  • If this issue is related to a specific payment method, recommend that customers use a different payment method.

  • Contact support@chargebee.com to validate the timeout configurations.