Root Cause

• Authorization reversal already processed: The transaction's authorization was previously reversed, and no further action can be taken on it.

• Duplicate reversal request: A reversal request was submitted multiple times for the same authorization.

• Session timeout or mismatch: The transaction session expired, or the authorization reference is no longer valid.

• Gateway or system update: The payment gateway processed the reversal automatically due to policy or timeout settings.

Troubleshooting and Solutions

• Inform the customer that the authorization has already been reversed and no funds were captured.

• If the customer still sees a hold on their account, advise them to contact their bank for clarification on pending holds.

• Avoid attempting further reversal or capture actions on the same authorization reference.

• If this message appears in error, contact the payment gateway support team to verify the authorization's status.

• Ensure that transaction workflows prevent multiple reversal requests for the same authorization.