Root Cause

• Authorization validity period expired: The authorization hold placed on the funds has expired before the transaction was captured.

• Delayed capture attempt: The merchant attempted to capture the transaction after the authorization window closed.

• Payment gateway policy enforcement: The gateway automatically expires the authorization due to inactivity or pre-defined timeout settings.

• Card issuer did not renew authorization hold: The issuing bank did not extend the authorization hold period beyond its standard timeframe.

Troubleshooting and Solutions

• Advise the customer to attempt the transaction again, as the previous authorization is no longer valid.

• Recommend capturing authorized transactions within the allowed authorization window to prevent expiry.

• Review and adjust your payment processing workflows to ensure timely capture of authorizations before they expire.

• Reach out to Chargebee support if there is a need to check/update flows to the payment gateway integration.

• Clearly inform customers when an authorization expires and guide them through retrying the payment successfully.