Root Cause

• Customer-initiated authorization revocation: The customer previously instructed their bank to revoke authorization for debit transactions.

• Bank-enforced authorization revocation: The bank revoked authorization due to policy changes, account issues, or security concerns.

• Regulatory or compliance reasons: Authorization was revoked based on regulatory requirements or compliance checks.

• Inactive or restricted mandate: The debit mandate linked to the transaction has expired or been deactivated.

Troubleshooting and Solutions

• Advise the customer to contact their bank to restore debit authorization or set up a new mandate.

• We recommend using an alternative payment method if immediate payment is required.

• Retry the transaction after the customer confirms that authorization has been successfully restored.

• Clearly communicate the reason for the transaction failure and provide actionable next steps.

• Implement checks to notify customers when an active authorization mandate is required before processing transactions.