Root Cause

• Temporary gateway issues: Service disruptions or outages at the payment processor.

• Bank-side declines: The bank declined the transaction without a detailed reason.

• Network or timeout errors: Interruption in the transaction communication between systems.

• Unexpected technical failures: Generic failures at any stage of transaction authorization.

Troubleshooting and Solutions

• Inform the customer that their payment could not be processed.

• Ask the customer to:

  • Retry the transaction after a few minutes.

  • Use a different payment method if the issue persists.

• Monitor the payment gateway's status page or service health dashboards for any ongoing incidents.

• Avoid repeated automatic retries without customer confirmation.