Root Cause

• Incomplete or invalid transaction data: Required payment information was missing or incorrectly formatted.

• System-level disruptions: Internal processing failures at the payment gateway or merchant platform.

• Data transmission errors: Connectivity issues leading to corrupted or incomplete transaction payloads.

• Incorrect integration logic: Errors in the way transaction requests are assembled or transmitted to the gateway.

Troubleshooting and Solutions

• Inform the customer that their transaction failed due to incorrect processing.

• Internally:

  • Review the transaction submission logs for missing, incorrect, or malformed data.

  • Confirm system stability and connectivity during the transaction attempt.

• Ask the customer to:

  • Retry the transaction after verifying their payment details.

  • Use a different payment method if issues persist.

• Consult the gateway documentation and support teams to troubleshoot deeper integration or service issues if systemic patterns are observed.