Root Cause

• Gateway downtime: A temporary unavailability or maintenance activity at the payment gateway.

• Network disruptions: Short-term connectivity issues between systems.

• Service interruptions: Payment processor facing brief service instability.

• Timeouts or overloads: High traffic causing delayed responses or timeouts at the gateway side.

Troubleshooting and Solutions

• Inform the customer that a temporary issue prevented their payment from being processed.

• Ask the customer to:

  • Retry the transaction after a short wait.

  • Ensure they have a stable internet connection while retrying.

  • Use an alternate payment method if the problem persists.

• Configure smart retries in your system to attempt the transaction every alternate day as per the retry_alternate_days scenario.

• Monitor the payment gateway's status dashboard (if available) for any ongoing service interruptions or maintenance notifications.